Returns & Refunds

Home Returns & Refunds

1. Introduction

Welcome to Piguobag.com. We strive to ensure your complete satisfaction with every purchase. This Returns & Refunds Policy outlines the terms and conditions for returning products and obtaining refunds. By making a purchase, you agree to this policy.

2. Returns

We accept returns under the following conditions:

  • Eligibility: Items must be returned within 15 days from the date of delivery.
  • Condition: Items must be unused, in original condition, and with all original packaging and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale Items: Items purchased on sale or with a discount are final sale and cannot be returned.
  • Customized Items: Personalized or custom-made items are not eligible for return.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] or call us at 16538702091 with your order number and reason for return.
  2. Approval: Once your return is approved, you will receive instructions on how to return your item.
  3. Packaging: Repack the item securely in its original packaging, including all tags and accessories.
  4. Shipping: Ship the item to the address provided in the return approval email. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed to your original method of payment within [insert time frame] days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Partial Refunds: Partial refunds may be granted for items that are returned in a condition different from their original state, such as missing parts or damaged packaging.

6. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

7. Shipping Costs for Returns

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
  • Non-Refundable Shipping Costs: Original shipping costs are non-refundable, except in cases where we made an error with your order or the item was defective.

8. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within [insert time frame] days of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs. You will receive a full refund or replacement for the defective or incorrect item.

9. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please contact us:

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